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In an effort to provide efficient check-in and minimal waiting time. While there are occasions you may have to wait, please remember that you will always receive the care and attention you need from our physicians and medical professionals.

To make your office visit go more smoothly, follow these easy steps:

  • Always bring a list of your current medications with you.

  • Please arrive 15 minutes before your scheduled appointment to complete all necessary information.

  • We normally call to remind you of your appointment two days prior. It is important that you call us back to confirm the appointment.

  • For your convenience, use our Appointment Line 24 hours a day/7 days a week to confirm or cancel your appointment.


Each time you visit us, please bring a photo ID and your current insurance card with you. Please check in at the front desk.


When the Medical Assistant calls your name, you will be escorted to one of the examination rooms. Once there, the reason for your visit and other basic information will be taken. Then your physician or mid-level provider will see you.


After your appointment, you will be directed to the check-out desk where you will either pick up your receipt or make a payment. You will also be able to schedule your next appointment if needed.


Dr. Cao’s goal is to make sure your visits with him are always positive. During any appointment you’ll have his undivided attention as he explores your condition with you.

He will explain to you in detail your diagnoses, discuss your treatment options,and provide clear expectations for your treatment outcome. If Dr. Cao recommends further diagnostic studies or additional treatment, he’ll make sure you fully understand the reasons behind your plan of care.

Before We Begin


  • Make sure your physician knows all the medications you are taking.

  • This includes prescription and over-the-counter medicines, as well as dietary supplements such as vitamins and herbs.

  • Make sure your doctor knows about any allergies and adverse reactions you have had to medicines. This will help you avoid getting a medicine that can harm you.

  • Make sure you know the prescriptions your physician prescribes. And verify that it is the medication your pharmacy dispenses to you.

  • If you have any questions about the directions on your medicine label, ask. For example, if a label says “four doses daily”, find out if that means once every six hours, or just during regular waking hours.

  • Ask for information about possible side effects of medicines prescribed to you. If you know what might happen, you will be better prepared if it does, or if something unexpected happens instead.


While insurance coverage is a contractual arrangement between you and your insurance company, we are glad to assist you in collecting benefits to which you are entitled. Golden Heart Medical’s physicians are participating providers (both primary and specialty care) with many managed care plans.

The insurance plans listed below are generally accepted by our practice. To make sure we accept your specific insurance plan, please contact your insurance carrier prior to your appointment.

  • Aetna (some plans accepted)

  • Blue Cross Blue Shield (PPO)

    • Unicare

  • BCBS HMO/POS (limited to PCP selection)

  • BCBS Open Access and Direct

  • Champus PPO

  • Cigna

  • Coventry (HMO, National, PPO)

    • First Health

  • Humana (National POS, PPO)

  • Kaiser (through PHCS only)

  • Medicare Products*

    • Advantra Freedom

    • Aetna

    • BCBS Medicare

    • Humana Gold

    • UHC Medicare Products

    • Universal Health Care

    • Federal Medicare

    • Railroad Medicare

  • Multiplan

    • Beechstreet

    • PHCS

  • PHCS (PPO & Open Access)

  • Tri Care (PPO)

  • United Healthcare

    • Golden Rule

    • Oxford

    • UMR


Golden Heart Medical participates with most of the major health insurance plans in the State of California.

Be sure to ask about the participation status of your health insurance plan when scheduling appointments.

The patient is responsible for letting us know of changes in insurance and other information prior to the appointment.

Co-payments, annual deductibles, and co-insurance amounts are the responsibility of the patient and are due at the time of service. These payments will be collected at the time of your appointment. Failure to make the required payment will result in an administrative charge to your account.

For patients without insurance, full payment is due at the time of service. Payment can be made by cash, check, debit card or credit card.

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